Terms of Service

Acceptance of these terms

By creating a Fitnessage account or using the Fitnessage mobile or web applications, you agree to these Terms of Service ("Terms"). If you do not agree, do not use Fitnessage. These Terms form a binding agreement between you and Fitnessage.

What Fitnessage is

Fitnessage is a fitness and longevity platform that estimates a biological age from physical assessments, generates AI-personalised workout and meal plans, offers an optional voice workout coach, shows heart rate from devices you connect, includes optional companion apps for Apple Watch and Wear OS watches, integrates with partner gyms, and (where available) coordinates meal-delivery orders. Fitnessage is a software product — not a healthcare service, medical device, or substitute for professional advice.

Eligibility

You must be at least 18 years old to create an account or use Fitnessage. By using Fitnessage you represent that you are 18 or older and have the legal capacity to enter into these Terms.

Your account

• You are responsible for keeping your login credentials confidential and for all activity under your account.
• Provide accurate information — fitness assessments are calibrated against the data you enter.
• Notify us immediately at support@fitnessage.ai if you believe your account has been compromised.

Premium subscriptions

• Fitnessage Premium is offered as an auto-renewable subscription through Apple In-App Purchase or Google Play Billing. The purchase screen shows the subscription name and duration, the features included, the full localized renewal price, and any introductory free-trial period before you confirm a purchase.
• Payment is charged to your Apple Account or Google Play account when the purchase is confirmed. Unless you cancel, the subscription renews automatically at the price and interval shown on the purchase screen. Cancel at least 24 hours before the end of the current billing or trial period to avoid the next charge.
• You can manage or cancel a subscription in your App Store or Google Play account settings. Use Restore Purchases in Fitnessage to restore an eligible store subscription on another supported device. Refund requests and billing disputes are handled under the applicable store policies.
• For downloads from Apple platforms, Apple's Standard End User License Agreement applies in addition to these Terms. If these Terms conflict with Apple's Standard EULA, the Apple terms control to the extent of that conflict.

Physical purchases and real-world services

• Where the app exposes an enabled physical-goods or real-world-service checkout, the item, price, merchant or provider, fulfilment terms, and applicable cancellation or refund terms are shown before payment.
• Stripe or another disclosed payment processor may process those payments. Fitnessage does not store full payment-card details.

Meal-delivery orders

• Meal-delivery ordering is available in the member app where the provider delivers. Before payment is completed, the app shows the meals, price and delivery details and names the meal provider. Your order details and delivery address are forwarded to that provider to fulfil the order.
• Orders become locked at the cut-off time configured by the provider. Locked orders cannot be modified or cancelled through Fitnessage.
• Refunds for delivery issues, missing items, or food quality are handled directly by the meal-delivery provider per their own policies.
• Subscription deliveries renew weekly unless you skip, pause, or cancel before the cut-off.

Voice coach and AI features

• Coach is optional. It listens only after you start it during a workout, and you can stop it at any time. The Privacy Policy explains how listening, speech recognition and AI processing work.
• Coach can mishear you, misunderstand you, or give a wrong answer, especially in a noisy gym. Coach never saves or changes your workout without first reading the change back and getting your confirmation (a spoken "yes", or tapping Confirm). Check what it reads back before you confirm. You are responsible for the sets, loads and changes you confirm.
• Coach and other AI features give general fitness guidance. They are not a personal trainer, physiotherapist or doctor, and do not replace one. Follow any restrictions from your health professional or trainer, even if Coach suggests something different.
• Use Coach only when it is safe to do so. Do not rely on it to warn you about pain, injury or a medical problem. If you feel pain, dizziness, chest discomfort or unusual breathlessness, stop and seek help.
• Coach may hear other people near your phone. Do not use it to capture other people's conversations.
• Voice Coach is free for 14 days from your first Coach session, then it is part of Fitnessage Premium. With an active Premium subscription Voice Coach is included, during or after your free days. After your free days, Coach does not start without an active Premium subscription; your workout is safe and you can keep logging it on screen.
• When your free days start: your 14 days start at your first Coach session, the first time you start Coach, whenever your account was created. Each account gets its free days once, and Coach settings show how many days are left.
• The free days are not a subscription or a subscription trial: they need no payment details, do not renew and never turn into a paid subscription. In the Fitnessage apps, Premium is bought only through Apple In-App Purchase or Google Play Billing, on the terms under "Premium subscriptions"; any introductory free trial of Premium is separate and is shown on the purchase screen before you confirm.
• In the Fitnessage apps from the App Store and Google Play, Coach understands commands on your phone and speaks with your phone's own voice. If you accept Coach's AI notice (shown the first time you use Coach), Coach asks TypeSafe (Jev) what a command meant when it could not understand it on your phone; with Use without AI, Coach works with the commands your phone understands. You can change this in Coach settings. In these apps Coach does not use Google Gemini and has no AI voice. Coach needs a phone that can recognise speech on the device (on Android, Android 13 or later); on other phones it does not start and says why.

Heart rate, zones and connected devices

• Heart-rate features are optional and for general fitness only. Fitnessage is not a medical device and heart-rate readings, zones and related coaching must not be used to diagnose, monitor or treat any condition.
• Readings come from third-party devices and services (such as heart-rate straps, watches, Apple Health and Health Connect). They can be inaccurate, delayed or missing. Heart-rate zones are estimates based on the maximum heart rate you enter, and different devices calculate zones differently.
• Never use a heart-rate number to decide that it is safe to keep exercising. Stop if you feel unwell, whatever the reading says.

Watch apps and third-party devices and services

• The Fitnessage apps for Apple Watch and Wear OS watches (such as Samsung Galaxy Watch) work together with the Fitnessage app on your paired phone. They need a supported watch and phone, and some features may not work on every model or software version.
• Watch buttons such as Set done, +30 s, Skip rest and End do the same as the matching buttons in the phone app (End opens the normal finish review). They are not Coach commands and do not wait for a spoken yes. What you say after tapping Talk on the watch goes to Coach on your phone and follows the same confirmation rules as speech into the phone.
• Apple Health, Health Connect, Sign in with Apple, Google sign-in, device speech recognition, watch dictation and third-party heart-rate devices are provided by other companies under their own terms and privacy policies. We are not responsible for their availability, accuracy or how they handle your data.

Acceptable use

• Do not abuse or attempt to subvert the service: no scraping at scale, no automated mass account creation, no security testing without written permission.
• Do not post or transmit unlawful, harassing, hateful, sexually explicit, defamatory, or otherwise objectionable content to community surfaces such as gym leaderboards or shared rankings.
• Do not provide unlicensed medical advice, promote eating disorders, or encourage self-harm.
• We may suspend or terminate accounts that violate these rules, and remove content within 24 hours of a credible report.

Health disclaimer

Fitnessage assessments, biological-age estimates, and AI-generated workout and meal plans are based on general population norms and machine-learning models. They are NOT medical advice and not a substitute for professional diagnosis, treatment, or monitoring. Consult a qualified physician before starting any fitness or nutrition programme, especially if you have a health condition, are pregnant, or are taking medication. Stop exercising immediately if you experience pain, dizziness, chest discomfort, or shortness of breath.

Intellectual property

Fitnessage, the Fitnessage logo, and all software, content, and design elements of the service are owned by Fitnessage or its licensors. You receive a limited, non-exclusive, revocable licence to use the service for your personal, non-commercial use.

User content

When you submit content to Fitnessage (e.g. notes, ranking entries, gym reviews) you grant Fitnessage a worldwide, royalty-free licence to use, display, and store that content as needed to operate the service. You retain ownership of your content; deleting your account removes the content from public surfaces.

Termination

You can delete your account at any time from Profile → Delete Account in the mobile app or at fitnessage.ai/delete-account. We may suspend or terminate accounts that violate these Terms. Upon termination, your access to Premium features ends and we delete personal data per the Privacy Policy.

Disclaimers and limitation of liability

Fitnessage is provided "as is" without warranty of any kind. To the maximum extent permitted by law, Fitnessage is not liable for any indirect, incidental, consequential, or punitive damages arising out of or relating to your use of the service. Our total liability for direct damages is limited to the amount you paid Fitnessage in the 12 months preceding the claim. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability — in those jurisdictions our liability is limited to the maximum extent permitted by law.

Governing law

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-laws principles. Disputes will be resolved in the courts of New South Wales, except where local consumer-protection law gives you the right to bring a claim in your home jurisdiction.

Changes to these terms

We may update these Terms from time to time. Material changes will be announced in-app or by email at least 14 days before they take effect. Continued use of Fitnessage after that period constitutes acceptance of the updated Terms.

Contact

Questions about these Terms: support@fitnessage.ai.